Returns, Refund & Exchange Policy

At Fabteriors, we create furniture that is often handcrafted, made-to-order or customised for individual spaces. Because of the nature, size and production process of our furniture, returns, refunds and exchanges are subject to the terms below. Nothing in this policy is intended to exclude or restrict any mandatory consumer rights available under applicable law.

 

1. Scope of This Policy

This policy governs requests relating to: returns, refunds, exchanges and order cancellations.

This policy is separate from Fabteriors' 5-Year Warranty Policy, Care & Restoration Policy and Buy-Back Policy. A warranty claim or Buy-Back request must be handled under the applicable separate policy. Return, refund, exchange and order cancellation is not applicable for custom made product/ bespoke products.  

 

2. When You May Request a Return

A return may be considered where the product is eligible under the applicable order terms and the customer contacts Fabteriors promptly after delivery with the relevant order details and photographs/videos.

 

Returns may be considered, subject to assessment, where:

·        The wrong product has been delivered;

·        A material component is missing;

·        The product has arrived with material damage attributable to transit or fulfilment;

·        The product has a verified manufacturing issue that is appropriately resolved through a return under this policy; or

·        Fabteriors has expressly agreed in writing to accept the return.

 

A return is not automatically available merely because the customer has changed their mind, changed their interior plans, no longer requires the furniture or prefers a different product.

 

3. Ready-Stock Furniture

Ready-stock furniture may be eligible for return or exchange only where the applicable return conditions are satisfied and Fabteriors approves the request.

Where a return is approved for a non-defect reason, the furniture must generally be unused, undamaged, unmodified and in the condition in which it was delivered, together with its original packaging where applicable.

Fabteriors may decline a return where the furniture has been used, altered, assembled, modified, damaged after delivery or otherwise does not meet the applicable return conditions, subject to applicable law.

 

4. Made-to-Order & Bespoke / Custom Furniture

Because made-to-order and bespoke/custom furniture is produced specifically against an accepted order, cancellation, return or exchange may not be available once production has commenced, except where required by applicable law or where Fabteriors expressly agrees otherwise.

 

Customers are responsible for reviewing and confirming dimensions, material, finish, colour and other agreed specifications before production begins.

 

Natural variations in wood, grain, colour, tone, texture and handcrafted details that are consistent with the agreed specifications are not, by themselves, grounds for return, refund or exchange.

 

5. Order Cancellation

Customers who wish to cancel an order should contact Fabteriors as soon as possible.

Cancellation requests will be assessed based on the stage of the order, including whether:

 

·        The order has been accepted;

·        Materials have been procured;

·        Production has commenced;

·        The product has been made-to-order or customised;

·        The product has completed production; or

·        The product has been handed over for delivery.

 

Where cancellation is accepted, any applicable refund will be processed in accordance with this policy and applicable law.

 

6. Exchange Requests

An exchange is not guaranteed. Where an exchange is approved, the replacement product may be subject to availability, production timelines, price differences and applicable logistics costs.

For made-to-order or bespoke/custom products, exchanges may not be available once production has commenced unless Fabteriors expressly agrees or applicable law requires otherwise.

  

7. Refunds

Where a refund is approved, Fabteriors will process the applicable refund using the payment method or process permitted for the transaction, subject to applicable law and payment-provider requirements.

Any refund will be limited to the amount determined to be refundable under the applicable order and policy terms. Shipping, transportation, installation, handling or other charges may be treated separately where applicable and permitted by law.

 

8. Return Assessment & Photographic Evidence

Before arranging any return, collection or transportation, Fabteriors may require:

·        The original order number or invoice;

·        Photographs of the complete furniture;

·        Detailed photographs of the relevant issue;

·        Photographs of packaging where transit damage is alleged;

·        Videos demonstrating the issue where useful; and

·        Any other information reasonably required to assess the request.

 

Detailed photographs and/or videos must be reviewed by Fabteriors before the furniture is shipped, transported or collected for a return, where requested.

Customers should not ship or return furniture without Fabteriors' prior instructions or approval.

 

9. Condition of Returned Furniture

Unless the return relates to a verified defect or damage for which a different remedy is appropriate, returned furniture must be in substantially the same condition as when delivered.

Returns may be declined or adjusted where damage, alteration, misuse, missing components or other changes occurred after delivery and are not attributable to Fabteriors.

 

10. Return Transportation & Shipping Cost

Where a return, exchange or replacement requires transportation, collection or shipping, the applicable responsibility for those costs will depend on the reason for the return and the circumstances of the case.

Where the issue is attributable to a verified Fabteriors fulfilment error or another circumstance for which Fabteriors is responsible, Fabteriors may arrange or bear the applicable return logistics, subject to its assessment and applicable law.

 

Where the return is requested for a customer preference or another reason for which the customer is responsible, the applicable transportation, collection, re-delivery or related logistics costs may be borne by the customer.

 

11. Transit Damage

 

If furniture arrives damaged, customers should photograph / videos of the external packaging and the furniture, retain all packaging and contact Fabteriors promptly.

Customers should not discard the damaged furniture or packaging until Fabteriors confirms that it is no longer required. Transit-damage matters will be assessed in accordance with the Shipping & Delivery Policy and the applicable logistics/claims process.

 

12. Refunds Are Separate From Buy-Back

A customer cannot use the Buy-Back Programme as a substitute for a return or refund. Similarly, an approved return or refund does not automatically create a Buy-Back entitlement.

Buy-Back is a separate programme for eligible previously owned furniture and is governed by the Fabteriors Buy-Back Policy.

 

13. Warranty Issues

Where a customer believes a product has a manufacturing or workmanship defect, the customer should contact Fabteriors under the 5-Year Warranty Policy rather than independently arranging repairs, restoration or modification.

A warranty claim does not automatically create a return, refund or exchange right. The appropriate remedy will depend on the nature of the verified issue and the applicable policy.

 

14. Inspection & Final Assessment

Fabteriors may assess each return, refund or exchange request individually and may request further information or physical inspection where reasonably necessary.

Nothing in this policy limits any mandatory rights or remedies available to customers under applicable law.

 

15. Response & Processing

Fabteriors will communicate with the customer regarding the status of a return, refund or exchange request after receiving the required information. Processing times may vary depending on the nature of the request, product condition, inspection requirements, logistics and payment-processing requirements.

 

16. Contact Us

For returns, refunds, exchanges or cancellation requests, please contact:

Fabteriors

4th Floor, P-11, New Howrah Bridge Approach Road

Kolkata, West Bengal – 700001

Email: support.fabteriors@gmail.com 

Phone: +91 7003462877

Please include your order number, photographs/videos and a clear description of the request.

 

17. Changes to This Policy

Fabteriors may update this Returns, Refunds & Exchanges Policy from time to time to reflect changes in products, services, business operations or applicable law. The latest version will be published on the website with the updated Last Updated date.

 

18. Governing Law & Jurisdiction

This Returns, Refunds & Exchanges Policy is governed by and shall be construed in accordance with the laws applicable in India. Subject to any mandatory statutory jurisdiction or dispute-resolution mechanism, the competent courts in the State of West Bengal shall have exclusive jurisdiction over disputes arising out of or in connection with this Policy. Nothing in this clause limits any mandatory rights or remedies available under applicable law.