Shipping policy

Effective Date: 24/08/2026
Last Updated: 14/09/2026

 

At Fabteriors, we believe that the care given to a piece of furniture should continue until it reaches your home. Since our furniture is often handcrafted, made-to-order and substantial in size, delivery requires careful handling and planning.

This Shipping & Delivery Policy explains how orders are processed, prepared and delivered, and the respective responsibilities of Fabteriors and its appointed delivery partners.

 

1. Delivery Across India

Fabteriors currently offers delivery across India.

Orders are transported and delivered through third-party logistics and delivery partners appointed by Fabteriors. The delivery method may vary depending on the product's size, weight, packaging requirements, destination and other logistical considerations.

Certain products or locations may have specific delivery requirements or restrictions. Where applicable, these will be communicated to the customer.

2. Delivery Charges

 

Standard delivery across India is currently free of charge.

Where an order involves exceptional delivery requirements or a destination-specific charge, Fabteriors will communicate the applicable charge to the customer before the order is confirmed.

The total amount payable, including applicable taxes and compulsory charges, will be communicated once the order is completed. The order will be confirmed and processed only upon receiving the additional payment.

 

3. Delivery Timelines

Our furniture may require production, finishing, quality checks and specialised packaging before it is ready for dispatch.

 

Ready-Stock Products

 

Ready-stock products are generally delivered within 3–4 weeks from order confirmation.

 

Made-to-Order Products

Made-to-order products generally require 3–4 weeks for production and delivery.

 

Bespoke / Custom Products

Bespoke or customised products generally require 3–4 weeks for production and delivery.

 

These timelines are estimates and may vary depending on the product, material availability, craftsmanship requirements, level of customisation and delivery location.

Where there is a material change to the estimated timeline, Fabteriors will endeavour to inform the customer.

Delivery timelines are not guaranteed dates unless expressly confirmed by Fabteriors in writing.

 

4. Order Processing & Dispatch

Once an order has been successfully placed and payment has been confirmed, Fabteriors will process the order.

Depending on the product, the process may include:

·        Order confirmation

·        Stock or production confirmation

·        Product preparation

·        Quality inspection

·        Protective packaging

·        Handover to the appointed logistics partner

·        Transportation and delivery

For made-to-order and bespoke products, production will be undertaken in accordance with the applicable order specifications.

Customers may receive order and dispatch updates through the contact information provided when placing the order.

 

5. Responsibility of the Delivery Partner

Fabteriors uses independent third-party logistics and delivery partners for the physical transportation and delivery of furniture.

Once an order has been handed over to the appointed delivery partner, the following operational aspects of delivery are managed by the respective delivery partner:

 

·        Transportation of the shipment

·        Route management

·        Delivery scheduling

·        Delivery attempts

·        Communication relating to delivery attempts

·        Physical handling during transportation

·        Delivery execution

·        Re-attempts or rescheduling following an unsuccessful delivery

·        Storage or holding of shipments, where applicable

These activities are subject to the applicable procedures and operational terms of the delivery partner.

 

Fabteriors does not control the delivery partner's routes, vehicles, delivery schedules or day-to-day logistics operations.

However, Fabteriors will remain available to assist customers with order-related concerns and, where reasonably possible, coordinate with the delivery partner to help resolve delivery-related issues.

 

 

6. Delivery Address & Customer Information

Customers are responsible for providing complete and accurate delivery information, including:

·        Full name

·        Mobile number

·        Email address

·        Complete delivery address

·        PIN code

·        Apartment/flat number, where applicable

·        Building or society details, where applicable

·        Relevant access instructions

Fabteriors cannot be responsible for delays or unsuccessful delivery attempts resulting from incorrect, incomplete, unavailability or inaccessible information supplied by the customer.

If you need to change your delivery address after placing an order, please contact Fabteriors immediately. Address changes may not be possible once an order has entered production or has been handed over to the delivery partner.

 

7. Access to the Delivery Location

Furniture can be significantly larger and heavier than standard e-commerce packages.

Customers are therefore responsible for ensuring that the furniture can reasonably and safely access the intended location.

 

Before placing an order, customers should consider:

 

·        Main entrance and doorway dimensions

·        Corridors

·        Stairways

·        Lift dimensions and weight capacity

·        Parking and vehicle access

·        Building or society restrictions

·        Security or access permissions

·        Any other physical restrictions at the property

 

Fabteriors recommends checking these requirements before placing an order, particularly for large furniture.

 

8. Upper-Floor, Stairway & Lift Delivery

Upper-floor delivery through stairs or lifts is not included as part of Fabteriors' standard delivery service.

Customers are responsible for ensuring that suitable and safe access is available to the delivery location.

Where the furniture cannot safely be moved to the intended location because of access restrictions, the delivery may need to be completed at an accessible location at the premises.

Any additional services offered by a delivery partner, including specialised handling or movement of furniture, will be subject to that partner's applicable terms and charges.

Customers with concerns regarding access should contact Fabteriors before placing an order.

 

9. Assembly & Installation

Assembly and installation are not included as part of standard delivery.

Where a product requires assembly or installation, the relevant requirements will be communicated on the product page or before order confirmation.

Customers should not assume that delivery includes assembly or installation unless Fabteriors has expressly confirmed this.

 

10. Delivery Attempts & Customer Unavailability

Customers are expected to be available at the delivery address or arrange for an authorised representative to receive the order.

 

Once the order has been handed over to the delivery partner, delivery attempts and the management of unsuccessful attempts are the responsibility of the respective delivery partner.

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, access is unavailable or for another delivery-related reason, the delivery partner will follow its applicable procedures for re-attempting or rescheduling delivery.

Any applicable re-delivery, storage or related charges imposed by the delivery partner will be governed by the delivery partner's applicable terms.

Fabteriors will assist with coordination where reasonably possible.

 

11. Delivery Tracking

Where tracking is available, tracking information may be provided through the delivery partner or communicated to the customer using the contact details associated with the order.

Tracking availability and the format of tracking information may vary depending on the logistics partner and delivery method.

For assistance with an order, customers should contact Fabteriors with their order number.

 

12. Transit Damage

Fabteriors takes reasonable care to package furniture appropriately before handing it over to the delivery partner.

Once the product has been handed over to the delivery partner, physical transportation and handling of the shipment are undertaken by that delivery partner.

Where damage appears to have occurred during transportation or handling by the delivery partner, the matter will be subject to the applicable transit-damage and claims process of the relevant delivery partner.

If your furniture arrives damaged, please:

·        Photograph/ videos the external packaging.

·        Photograph/videos  or record the damaged product.

·        Retain the original packaging and protective material.

·        Inform the delivery personnel where reasonably possible.

·        Contact Fabteriors promptly with the relevant photographs/videos and order details.

 

Fabteriors will assist in coordinating with the relevant delivery partner where appropriate.

Please do not discard the damaged product or its packaging until Fabteriors has advised you that it is no longer required.

The resolution of a transit-damage claim may depend on the nature and extent of the damage and the outcome of the applicable investigation and claims process solely at our discretion.

 

Nothing in this section limits any rights or remedies available to the customer under applicable law.

 

13. Missing or Incorrect Items

If you receive:

·        A product different from the product ordered;

·        A missing component;

·        A missing package; or

·        An incorrect quantity,

Please contact Fabteriors promptly.

Please provide your order number, photographs/videos and a description of the issue so that the matter can be investigated.

Fabteriors will review the issue and, where relevant, coordinate with the delivery partner to determine the appropriate resolution.

 

14. Delivery Delays

Fabteriors provides estimated delivery timelines based on the expected production and logistics schedule.

Once an order has been handed over to the delivery partner, physical transportation and delivery are managed by the respective delivery partner.

Delays arising from transportation, routing, delivery scheduling, operational constraints or other circumstances within the delivery partner's logistics network are therefore matters handled by the delivery partner.

Fabteriors will, where reasonably possible, assist the customer by coordinating with the delivery partner regarding significant delivery delays.

 

15. Circumstances Beyond Reasonable Control

Delivery or production may occasionally be affected by circumstances beyond Fabteriors' reasonable control, including:

·        Natural disasters

·        Extreme weather

·        Strikes

·        Transportation disruptions

·        Government restrictions

·        Civil disturbances

·        Regional access restrictions

·        Other unforeseen events affecting production or logistics

 

Where such circumstances affect an order, Fabteriors will make reasonable efforts to keep the customer informed and resume fulfilment as soon as reasonably practicable.

Nothing in this section is intended to exclude or limit any consumer rights or remedies available under applicable law.

 

16. Restricted or Inaccessible Locations

A delivery may not be possible where:

·        The address is incorrect or incomplete;

·        The location cannot be safely accessed by the delivery vehicle;

·        Building or society restrictions prevent delivery;

·        Safe movement of the furniture is not possible;

·        The furniture cannot reasonably pass through the available entrance, staircase or lift; or

·        Delivery would present a reasonable risk of damage to the furniture, property or persons.

In such a situation, Fabteriors can provide a suitable resolution as deemed fit or hold sole discretion to cancel the order.

 

17. Natural Characteristics of Furniture

Fabteriors uses natural materials and traditional craftsmanship.

Natural wood may naturally vary in:

·        Grain

·        Colour

·        Texture

·        Knots

·        Markings

·        Patterns

Similarly, handcrafted furniture may contain subtle variations arising from the individual nature of the making process.

 

Such characteristics are inherent to natural materials and craftsmanship and should not automatically be considered defects or transit damage.

 

18. Contact Us

For questions relating to an order or delivery, please contact:

Fabteriors

Email: support.fabteriors@gmail.com

Phone: +91 7003462877

Grievance Contact: +91 7003462877

 Please quote your order number whenever contacting us regarding an existing order.

 

19. Governing Law & Jurisdiction

This Shipping & Delivery Policy is governed by and shall be construed in accordance with the laws applicable in India. Subject to any mandatory statutory jurisdiction or dispute-resolution mechanism, the competent courts in the State of West Bengal shall have exclusive jurisdiction over disputes arising out of or in connection with this Policy. Nothing in this clause limits any mandatory rights or remedies available under applicable law.