Privacy policy

Effective Date: 24/08/2026
Last Updated: 14/09/2026

Fabteriors respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, why we collect it, how it is used and shared, and the choices available to you when you visit or purchase from the Fabteriors website.

Fabteriors operates its online store through Shopify and uses third-party service providers, including payment processors, logistics partners, analytics providers and advertising platforms, to operate and improve its business.

This policy should be read together with Fabteriors' Terms & Conditions and other applicable website policies.

 

1. About Fabteriors

For the purposes of this Privacy Policy, "Fabteriors", "we", "us" or "our" refers to the Fabteriors business operating this website and selling Fabteriors furniture and related products.

 

Registered / Principal Business Address:

4th Floor, P-11, New Howrah Bridge Approach Road, West Bengal – 700001

GSTIN: 19AAEFF0029J1ZK

Email: fabteriors@gmail.com

Phone: +91 7003462877

Grievance Contact: +91 7003462877

 

2. Information We Collect

 We may collect personal information that you voluntarily provide to us or that is generated when you use our website and services.

This may include:

 Information you provide when purchasing

·        Full name

·        Mobile/telephone number

·        Email address

·        Billing address

·        Shipping/delivery address

·        PIN code

·        Order details

·        Product and purchase information

·        Payment-related information

·        Communication preferences

 

Information you provide when contacting us

 If you contact Fabteriors through email, telephone, WhatsApp or other communication channels, we may collect information contained in your communication, including your contact details and information necessary to respond to your enquiry.

 

Information relating to furniture services

 Where you use services such as Care & Restoration or Buy-Back, we may collect information required to assess and process the request, including product details, photographs, ownership information, delivery/collection details and other information relevant to the service.

 

Technical and usage information

When you visit our website, certain information may be collected automatically, including:

·        IP address

·        Browser type

·        Device type

·        Operating system

·        Pages visited

·        Website interactions

·        Referring website

·        Approximate location information

·        Date and time of website visits

·        Cookies and similar technologies

 

The precise information collected will depend on the technologies and services enabled on the Fabteriors website.

 

3. How We Use Your Information

Fabteriors may use personal information for purposes including:

Processing and fulfilling orders

We use your information to:

·        Process purchases

·        Confirm orders

·        Process payments

·        Prepare products for dispatch

·        Arrange delivery

·        Communicate order updates

·        Provide tracking information

·        Handle cancellations, returns and refunds

 

Customer support

We use information provided by you to:

·        Respond to enquiries

·        Resolve complaints

·        Handle delivery issues

·        Process warranty or defect claims

·        Assist with Care & Restoration requests

·        Process Buy-Back requests

·        Provide after-sales support

 

Operating and improving our website

We may use information relating to website usage to:

 

·        Maintain the website

·        Improve functionality

·        Understand how visitors use the website

·        Improve products and services

·        Detect technical problems

·        Improve customer experience

 

Marketing and communication

Where applicable and in accordance with applicable law, we may use your contact information to send:

·        Product updates

·        Offers and promotions

·        News and announcements

·        Brand communications

·        Other marketing communications

 

You may opt out of marketing communications where applicable.

 

Analytics and advertising

Fabteriors may use analytics and advertising technologies to understand website performance, measure campaigns and provide more relevant advertising.

The Business Policy Decision Sheet identifies the use of Google Analytics and advertising/tracking tools such as Meta Pixel as part of Fabteriors' intended website ecosystem.

 

4. Shopify

Fabteriors uses Shopify to operate its online store.

Shopify may process information relating to your interaction with the Fabteriors website, shopping cart, checkout and orders in order to provide its e-commerce platform and associated services.

Information processed through Shopify may include information such as your contact details, order information, delivery information, device information and website activity, depending on the services enabled on the store.

Shopify's processing is also subject to Shopify's own privacy practices.

Fabteriors will configure its Shopify store and associated services in accordance with applicable requirements and its contractual arrangements with Shopify. Fabteriors shall  not be responsible for any kind of data collection done by any third party.

 

5. Payment Information

Fabteriors.com accepts online payments only.

Payments may be processed through third-party payment gateway/payment processing providers.

Fabteriors may receive information necessary to confirm and reconcile a payment, such as:

·        Transaction reference

·        Payment status

·        Order reference

·        Amount paid

·        Payment method

·        Relevant transaction information

 

Fabteriors does not intend to store customers' complete card numbers, CVV numbers or other sensitive payment credentials on its own systems.

Payment information is processed by the applicable payment service provider in accordance with its own security and privacy practices.

 

6. Sharing Information with Delivery Partners

Fabteriors uses third-party logistics and delivery partners to deliver furniture.

Where necessary to fulfil an order, we may share information such as:

·        Customer name

·        Phone number

·        Delivery address

·        PIN code

·        Order number

·        Product/order details

·        Information necessary to arrange delivery

 

This information is shared to enable the delivery partner to transport and deliver your order.

Once an order is handed over for physical delivery, the delivery partner may independently process information necessary to execute the delivery, including delivery scheduling and customer communication.

Fabteriors expects its service providers to use customer information only for legitimate business purposes and in accordance with applicable contractual and legal requirements.

 

7. Analytics & Cookies

Fabteriors may use cookies, pixels and similar technologies to operate, analyse and improve the website.

These technologies may be used for purposes including:

·        Remembering website preferences

·        Maintaining shopping-cart functionality

·        Understanding website traffic

·        Measuring website performance

·        Understanding customer journeys

·        Measuring advertising campaigns

·        Improving marketing

Analytics services may include Google Analytics.

Advertising and tracking services may include Meta Pixel or similar technologies.

The exact cookies and technologies used may change as Fabteriors adds or removes website functionality.

You may be able to control cookies through your browser or device settings. Certain website functions may not work correctly if essential cookies are disabled.

Where consent is required under applicable law for particular cookies or tracking technologies, Fabteriors will seek and manage such consent as required.

 

8. Marketing Communications

Fabteriors may use email, WhatsApp or other communication channels to communicate with customers.

This may include:

·        Order-related communication

·        Delivery updates

·        Customer-service communication

·        Product information

·        Offers

·        Promotions

·        Newsletters

·        Brand updates

Transactional communications necessary to fulfil an order may continue even where you opt out of marketing communications.

Where marketing communications are sent on the basis of consent or another legally applicable basis, you may withdraw or opt out of such communications using the available unsubscribe or opt-out mechanism or by contacting Fabteriors.

 

9. Sharing Information with Other Service Providers

Fabteriors may use third-party service providers to operate its business.

Depending on the services enabled, these may include:

·        Shopify

·        Payment processors

·        Logistics and delivery providers

·        Website and technology providers

·        Analytics providers

·        Advertising platforms

·        Email and communication providers

·        Customer-support providers

·        Professional advisers

·        IT and security service providers

 

Information will be shared only where reasonably necessary for the relevant business purpose or where otherwise permitted or required by applicable law.

 

10. Legal and Regulatory Requirements

 Fabteriors may disclose personal information where reasonably necessary to:

·        Comply with applicable law

·        Respond to lawful requests from government or regulatory authorities

·        Protect the rights, property or safety of Fabteriors, its customers or others

·        Detect or prevent fraud, abuse or security incidents

·        Establish, exercise or defend legal claims

·        Comply with court orders or other legally binding requirements

 

11. Data Security

Fabteriors takes reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

These measures may include appropriate technical, organisational and administrative safeguards.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their own account, device and login information.

 

12. Data Retention

 Fabteriors will retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

·        Processing and maintaining purchase records

·        Providing customer service

·        Managing warranties and after-sales services

·        Processing returns, refunds and cancellations

·        Complying with legal, tax and accounting requirements

·        Resolving disputes

·        Preventing fraud

·        Maintaining business records

The Business Policy Decision Sheet confirms that Fabteriors intends to retain customer data but does not currently specify a fixed retention period.

Accordingly, specific retention periods should be finalised internally and reviewed by legal counsel before this policy is published.

Where personal information is no longer required, Fabteriors will seek to delete, anonymise or otherwise appropriately dispose of it, subject to applicable legal and operational requirements.

 

13. Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including rights to:

·        Request information about personal data held about you

·        Request correction of inaccurate or incomplete personal information

·        Request deletion of personal information where legally applicable

·        Withdraw consent where processing is based on consent

·        Opt out of marketing communications

·        Raise a grievance regarding the processing of your personal information

 

The exact scope and manner of exercising these rights will depend on applicable law and the relevant processing activity.

India's DPDP framework provides individuals with rights concerning their personal data, including mechanisms relating to consent and withdrawal of consent.

 

14. Requesting Correction or Deletion

To request correction or deletion of your personal information, please contact:

Email: fabteriors@gmail.com

Phone: +91 7003462877

Please include sufficient information for Fabteriors to identify your request and the relevant information.

Fabteriors may need to verify your identity before processing certain requests.

Some information may need to be retained where required by law or where there is another legitimate basis for retaining it.

 

15. Children's Privacy

The Fabteriors website is intended for use by adults and is not directed specifically towards children.

Fabteriors does not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Fabteriors in circumstances where it should not have been collected, please contact us.

 

16. Third-Party Websites and Services

The Fabteriors website may contain links to third-party websites, platforms or services.

These third parties may have their own privacy policies and terms.

Fabteriors is not responsible for the privacy practices of third-party websites that it does not control.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

 

17. Changes to This Privacy Policy

Fabteriors may update this Privacy Policy from time to time to reflect:

 

·        Changes in our products or services

·        Changes to our technology

·        Changes in third-party service providers

·        Changes in applicable law or regulatory requirements

·        Changes in how we process personal information

When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

Where required by applicable law, Fabteriors will provide additional notice or obtain consent before implementing material changes.

 

18. Grievances & Complaints

If you have a concern regarding the collection, use or processing of your personal information, you may contact Fabteriors.

Grievance Contact

Fabteriors

Email:support.fabteriors@gmail.com

Phone: +91 7003462877

Grievance Contact: +91 7003462877

We will acknowledge and address privacy-related requests and complaints in accordance with applicable law.

 

The Consumer Protection (E-Commerce) Rules require e-commerce entities to provide mechanisms for consumer complaints and grievance redressal, and Fabteriors' policy architecture therefore maintains a dedicated grievance contact.

19. Governing Law & Jurisdiction

This Privacy Policy is governed by and shall be construed in accordance with the laws applicable in India.

Subject to any mandatory statutory jurisdiction or dispute-resolution mechanism, the competent courts in the State of West Bengal shall have exclusive jurisdiction over disputes arising out of or in connection with this Privacy Policy or the processing of personal information by Fabteriors.

Nothing in this clause limits any mandatory statutory right or remedy available to a data principal, consumer or other individual under applicable law.

 

20. Contact Fabteriors

For privacy questions, data requests or general enquiries:

Fabteriors

4th Floor, P-11, New Howrah Bridge Approach Road

Kolkata, West Bengal – 700001

Email: support.fabteriors@gmail.com

Phone: +91 7003462877

GSTIN: 19AAEFF0029J1ZK